Our Refund and Returns Policy
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About Refund and Returns Policy
At Bexber LTD, we are committed to delivering high-quality digital services and cloud-based SaaS solutions through our platform, Bexber IT Service. As our offerings are software-based and delivered digitally, we follow a transparent and fair refund policy as outlined below.
1. Digital Products & SaaS Services
All purchases through Bexber IT Service involve digital products and services. These are considered delivered when:
User access is granted
Accounts are provisioned
Configuration or onboarding has begun
No physical items are shipped.
Once access is provided or services are initiated, they are considered fully rendered.
2. Refund Eligibility
Refunds may be issued under the following conditions:
The service was not delivered within the agreed timeframe due to an error on our side
A technical issue made the service unusable and it was not resolved within a reasonable timeframe after being reported
You were wrongly charged or made a duplicate payment
📅 All refund requests must be submitted within 7 days of the original purchase date.
3. Non-Refundable Cases
We do not offer refunds in the following situations:
You changed your mind after purchasing
You misunderstood the service features or limitations
Incompatibility with unsupported third-party software or systems
Refund requests submitted after the 7-day window
4. Subscriptions & Recurring Billing
Our monthly or yearly subscription services may be cancelled at any time via your account or by contacting support.
Service remains active until the end of the billing cycle
No partial refunds are issued for unused subscription time
5. How to Request a Refund
To request a refund, please email us using the subject line: “Refund Request” and include:
Your order ID
A clear explanation of the reason for your request
📧 Email: [email protected]
📧 CC: [email protected], [email protected]
🕒 Our team responds to refund requests within 2 business days.
6. Contact Information
Bexber LTD
7, Coronation Road, Dephna House LAUNCHESE
London, NW10 7PQ
United Kingdom
📞 Phone: +44 7832 719603
📧 Email: [email protected]
7. Updates to This Policy
We reserve the right to modify this Refund & Returns Policy at any time. Updates will be posted on this page with the latest effective date. Please check back periodically for changes.
